The operation runs on numbers.
These are ours. Your operation has a number too. Let's find it.
Guest-facing staff
affected across active engagements
Properties optimized
hotels, resorts, and restaurant groups
Average labor-cost reduction
achieved within 90 days of engagement
RevPAR index improvement
median lift across full-service hotel clients
Hospitality Operations · Labor · Revenue · Guest Experience
Book Diagnostic CallPeople who have stood behind the desk.
Every consultant on this team has held line responsibility in the properties they now advise. No theorists. No frameworks borrowed from manufacturing.
19 yrs
experience
13
Properties led
4 min
Avg check-in time
+18 pts
Satisfaction lift
Caroline Ashworth
Rooms Division & Front-Office Systems
Former VP of Rooms, Four Seasons Hotels & Resorts (13 properties)
Caroline spent nineteen years with Four Seasons — the last six as a regional rooms-division director overseeing thirteen properties across North America. She has personally redesigned check-in flows for pre-opening launches in Miami, Chicago, and Vancouver, and built the staffing models that held those lobbies to a 4-minute average check-in time at 98% occupancy.
"The lobby tells you everything in the first 90 seconds. Train the room before you train the staff."
Specialty: Front-desk choreography, PMS optimization, pre-arrival sequencing
22 yrs
experience
−4.6pts
Food-cost variance
38
Outlets optimized
$2.1M/yr
Labor savings (avg)
Rafael Domínguez
F&B Operations & Kitchen Efficiency
Former Director of F&B, Nobu Hospitality (Michelin-star properties, 6 countries)
Rafael's career runs from a prep station in Barcelona to overseeing F&B operations across Nobu's European and Middle East portfolio. He built the procurement framework that cut food-cost variance from 6.4% to 1.8% across a 12-outlet resort in Dubai — without changing a single dish on the menu. His specialty is finding the margin that operators assume is simply the cost of doing business.
"Margin doesn't disappear. It hides in the 11pm prep schedule and the walk-in you haven't counted in three weeks."
Specialty: Labor cost modeling, menu engineering, procurement waste elimination
15 yrs
experience
40 props
Portfolio managed
+14.3%
RevPAR lift (avg)
94.7%
Forecast accuracy
Priya Nair
Revenue Management & Demand Forecasting
Former Director of Revenue Strategy, IHG (40-property portfolio, Americas)
Priya built IHG's proprietary demand-forecasting engine for a 40-property Americas portfolio before moving to independent consulting. She has rebuilt revenue strategies for hotels emerging from brand-flag changes — the hardest moment to hold rate discipline — and developed staffing-to-demand models that tie labor scheduling directly to 14-day booking curves, not last year's actuals.
"Most hotels staff to last Tuesday. The ones that win staff to next Tuesday — and they know what next Tuesday looks like."
Specialty: RevPAR modeling, channel mix optimization, demand-based staffing
Before & after. In numbers.
Full-Service Resort
Clearwater Grand Resort & Spa
Scottsdale, AZ
312 rooms
84-day engagement
Challenge
Labor costs running at 38.4% of total revenue — 9 points above brand standard. Pre-inspection with Marriott Autograph Collection in 14 weeks. GM had tried two prior consulting firms without measurable result.
38.4%
Labor as % of revenue
62 min
Avg guest wait (F&B)
74
Guest satisfaction (GSS)
Engagement Phases
Diagnostic
Full operational audit: time-motion studies across all departments, POS and PMS data pull, shift-schedule analysis against 90-day demand curve.
Design
Staffing model rebuild, cross-training matrix, procurement renegotiation, front-desk choreography redesign with GM sign-off.
Implementation
Phased rollout by department. Daily stand-ups with department heads. Resistance mapping and real-time adjustment.
Stabilization
Metric lock-in, GM handover documentation, brand-inspection rehearsal, 90-day performance covenant.
Ninety days. No ambiguity.
Every engagement follows the same five-phase structure. The timeline is fixed. The scope is clear before we enter the building.
Diagnostic Call
30 minutesA structured conversation about your property's current performance data, your biggest operational friction point, and whether this engagement makes sense for both parties. We don't take every client.
Deliverable
Preliminary issue map + engagement scope estimate
On-Site Audit
Days 1–14We work the building. Time-motion studies on your highest-cost departments, full data pull from your PMS/POS, shift-schedule analysis, and 1-on-1 interviews with department heads — not just the GM.
Deliverable
Operational Diagnostic Report with prioritized issue register
Redesign & Modeling
Days 15–35Staffing models rebuilt from demand data, not convention. Procurement renegotiation targets. Guest-flow redesigns. Every recommendation costed and projected before a single change is made.
Deliverable
Operational Redesign Blueprint with 90-day P&L projection
Implementation
Days 36–75We run the implementation alongside your team — not from a slide deck. Department-by-department rollout with daily stand-ups, real-time metric tracking, and resistance management built in.
Deliverable
Weekly performance scorecards, live dashboard access
Stabilization & Handover
Days 76–90The engagement closes when the numbers hold without us in the building. Full GM documentation, 90-day performance covenant, and a 6-month check-in call included in every engagement.
Deliverable
Operations Manual update + performance covenant
Properties we've worked with
Book your diagnostic call.
Thirty minutes. We'll identify the single highest-leverage operational change in your property — at no cost.
What type of property are you operating?
Not ready to talk?
Download the 2024 Hospitality Ops Benchmark Report
Labor benchmarks across 114 properties. RevPAR correlation data. The numbers your ownership group will ask for.